Buabuttri Ronnaritivichai
Investigating the quality of life in the elderly citizens, personal and digital inclusion factors were evaluated to determine the level of influence these play on overcoming problems and obstacles faced by senior citizens. In this research, data collection was obtained through the use of in-depth interviews with 3 government officers and questionnaires from 380 senior citizens. Statistical analysis included the use of percentage, mean, standard deviation, t-test, One-way ANOVA, multiple regression, and LSD. Qualitative finding indicated that Government staffs’ viewed online public services as problematic rather than beneficial for the elderly; and that they are short of online service provision. Quantitative data showed four out of five digital inclusion factors, including accessibility, use, skills, limitations, and the source of literacy, influenced the quality of life of the elderly at 65.1 %. Also, that the level of digital inclusion was high, while the quality of life was at a medium level. While ‘access’ was considerably high, ‘usage’ was limited to only one application, therefore, they indicated a limit level of functional ‘skills’ and literacy in elderly. It is recommended that integrative and innovative approach should be formulated at event, process, and system levels, in order to deliver public services for all citizens anytime, anywhere, regardless of time, place, and other geographical barriers.